Please contact us through email :firstname.lastname@example.org or Facebook Messenger: Goovis EN before return. All returns must include the following or it will be rejected and returned to you at your cost: Product purchased from GOOVIS Official Site Original Condition, no physical damage (exclude damages sustained during transportation) All accessories, manuals, warranty registration card, etc. Original UPC/serial number intact on product and on retail package (Proof of Purchase) All return request for refund or replacement can be submitted with valid return reason within Three (3) calendar days from the delivery date. And we will charge a restock fee from USD$100.
Additional Return Requirements and Policy: 1.All return or replacement request will be processed within 5 business days after returned item is received by GOOVIS. 2.Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, GOOVIS Shop will refund the amount of sale. 3.All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received. 4.Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense. 5.Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by GOOVIS . 6.Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase. 7.Refund will be issued after our warehouse receives, inspects, and processes your return. GOOVIS Shop will refund back to your method of payment.
If the issue still cannot be solved, please contact our support team by support channel to facilitate an RMA (Return Material Authorization) code for further maintenance.